Return Eligibility
Items can be returned within 14 days of delivery under these conditions:
Product remains unused and unassembled
Original packaging is still complete
No visible damage caused after delivery
Proof of purchase is available
Customized or made-to-order products are not eligible for return unless they arrive damaged or defective.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact our support team within 48 hours after delivery.
To help us process the issue faster, include:
Order number
Photos of the product
Photos of the packaging condition
Eligible cases may receive:
Replacement product
Partial refund
Full refund depending on the situation
Refund Process
Once the returned item has been inspected and approved, refunds will be processed to the original payment method.
Please allow:
3–7 business days for inspection
Additional processing time depending on your payment provider
Shipping fees are non-refundable unless the issue was caused by our side.
Return Shipping
Customers are responsible for return shipping costs unless:
The product arrived damaged
The wrong item was delivered
The item contains manufacturing defects
We recommend using a trackable shipping service for all returns.
Non-Returnable Items
The following items cannot be returned:
Final sale items
Customized products
Gift cards
Products damaged through misuse or improper handling